Refund policy
RETURN & REFUND POLICY
All Sales Are Final
All sales are final. We do not accept returns, exchanges, or cancellations for change of mind, incorrect sizing, buyer preference, ordering the wrong item, or no longer wanting the item.
Please review all product descriptions, photos, sizing information, and order details carefully before completing your purchase.
Sizing
Customers are responsible for reviewing sizing information before purchasing. Incorrect sizing or fit is not eligible for a return, exchange, or refund.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If your item arrives damaged, defective, or you receive the wrong item, you must contact us within 3 calendar days of confirmed delivery at
support@brz24.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging and shipping label, when applicable
Items reported as damaged, defective, or incorrect must remain unworn, unused, unwashed, and in the condition received while the issue is being reviewed.
If we determine that the issue was caused by us, we will provide an appropriate resolution, which may include a replacement or refund.
Sale and Discounted Items
All sale, discounted, promotional, clearance, and marked-down items are final sale and are not eligible for returns or exchanges.
Cancellations
Orders cannot be canceled once they have been processed or prepared for shipment. If you contact us immediately after placing an order, we may review a cancellation request, but cancellation is not guaranteed.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your shipping information carefully before placing your order. If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Tracking and Delivery
Tracking information will be provided once your order has shipped.
If tracking shows that your package was delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact the shipping carrier. You may also contact us so we can review the available tracking information and assist where possible.
A carrier delivery scan does not automatically prevent a customer from contacting us about a delivery issue, but all delivery concerns will be reviewed using available tracking and shipment records.
Lost or Delayed Packages
Carrier delays may occur after an order has been shipped. If your package appears delayed or lost in transit, contact us and we will help review the tracking information and available carrier options.
We are not responsible for delays caused by the shipping carrier, weather, service disruptions, or other circumstances outside our control.
Refunds
Refunds are only issued when approved by us after reviewing the circumstances of the order.
If a refund is approved, it will be issued to the original payment method. Depending on your bank or card provider, it may take additional time for the refund to appear on your account.
Shipping charges are generally non-refundable unless the refund is being issued because of an error on our part.
Payment Disputes
If you experience any problem with your order, please contact us at support@brz24.com.
before opening a payment dispute or chargeback so we have an opportunity to investigate and help resolve the issue.
This request does not limit any rights you may have through your card issuer or applicable law.
Contact
For questions or concerns regarding your order, please contact: support@brz24.com.